Mediagg Documentation

A server will not sign in

AndroidiOS

Addresses, certificates, accounts that see nothing, and the one server that signs in elsewhere.

Mediagg names the reason a sign-in failed. Each one points somewhere different.

That username or password was not accepted.

The credentials are wrong for that server. Worth knowing before you retype them:

Plex is the exception. Your plex.tv account, not a user on the server: signing in goes to plex.tv for a token. If you are entering a username you created on the server itself, it will not work however carefully you type it — Plex wants the account you use at plex.tv, even when the server is in the same room.

Signed in, but this account is not allowed to see that.

The sign-in worked. The account simply has no access to that library. Fix it on the server, in its own user permissions — there is nothing to change in Mediagg.

Could not reach the server. Check the address and that you are on the right network.

Nothing answered. In order of likelihood:

The connection is not secure, so it was refused.

The certificate could not be trusted — usually a self-signed one, or a https address whose certificate has expired. A plain http address on your own network is normally accepted; a half-configured https one is not.

The server did not answer in time.

It is reachable but slow. Large libraries on modest hardware do this on a first sign-in. Try again before changing anything.

Nothing is at that address.

Something answered, but not that server. Check for a stray path on the end of the address — most of these want the root, not a page inside the web interface.

It worked yesterday and not today

That is a lapsed session rather than a wrong password. Playback says so plainly, naming the server — Signing in to Jellyfin has stopped working — the password may have changed, or the session may have been ended on the server. Sign in to it again under Media servers.

After restoring your servers

A server list brought over with Import servers never carries passwords, so every server on it needs signing in to again. Mediagg says so when the import finishes: One server is back. Sign in to it to start using it. — see Backup.